When meeting with Aetna clients via telehealth, it is CRITICAL that the correct service code is listed for the appointment. The INDIVIDUAL COUNSELING service code is not compatible with AETNA’s payment requirements. The correct service codes for Aetna Telehealth appointments are:

{AETNA TELEHEALTH} INDIVIDUAL COUNSELING
{AETNA TELEHEALTH} INITIAL ASSESSMENT

Our intent is to receive insurance reimbursements and pay providers as quickly as possible. An incorrect service code results in a claim denial and a significant delay in payment.