We are thrilled to welcome you to our team at PCG! As you begin your journey with us, we want to ensure you have all the resources and support you need to succeed.

Here are a few key items to help you get started:

• Orientation and Training: Please access and familiarize yourself with our Online Provider Manual. This will cover all of our policies and procedures.
  • Download Consolidated PDF version
  • Download Insurance and Service Code Matrix
• Systems Access: You will receive login credentials for our electronic health record (EHR) system. Please familiarize yourself with it prior to your first client . We’ve created Step by Step Guides to help you get started with your first client.
  • Adding a New Client
  • Adding Insurance Information
  • Adding EAP or Insurance Authorization
  • Completing Client Demographic Information
  • Setting Self-Pay Client Pricing
  • Scheduling Appointments
  • Cancelling Appointments
  • Adding Treatment Plan
  • Completing Progress Notes
  • Managing Client Alerts
  • Determine if Client Appointment is Paid
• Resources: Don’t hesitate to ask questions! Our administrative staff is here to assist you, and we also have a wealth of resources available in our Online Provider Manual
• Meet the Team: We encourage you to reach out to your colleagues and schedule one-on-one meetings to build connections and learn from their experiences.
• Growing your Practice: We consistently receive new client referrals. Monitor your @hellopcg.com email and our Slack channels. (our client referral and messaging system) to see new referrals. When clients request you specifically, you will receive and email and text message alerting you.
  • Respond to clients as quickly as possible, we recommend no longer than 12 hours after client contact.
  • If your case load is full we still recommend contacting all referrals and referring to another provider. Doing so builds your professional brand with clients and colleagues.
  • Setup your Theraplatform Calendar to allow clients to book appointments online.
    • Set Online Scheduling Availability
    • What To Do If A New Client Schedules An Appointment Online
• Feedback: Your insights and experiences are important to us. We encourage open communication and would love to hear your thoughts as you settle in.

We are excited to have you join us and look forward to your contributions to our practice and our patients.

Welcome aboard!